100% Money-Back Guarantee for Your Peace of Mind

1. Refund Policy

At ZvoevoShop, your satisfaction is our priority. If you are not completely happy with your purchase, you may request a refund under the conditions outlined below.

1.1 Eligibility for Refund

Refunds will be issued if the following requirements are met:

• Items must be returned in original condition — unused, unworn, with tags and packaging intact.
• Refund requests must be submitted within 30 days of receiving your order.
• Proof of purchase is required (order confirmation or receipt).
• A valid return tracking number must be provided to our support team.

1.2 Non-Refundable Items

Refunds cannot be issued for the following:

• Perishable goods such as food or flowers.
• Digital downloads, e-products, or gift cards.
• Customized or made-to-order products.
• Clearance items marked as Final Sale.
• Items damaged due to misuse, improper handling, or negligence.

1.3 Refund Process

Once your return is received and inspected, refunds are processed within 7–10 business days and credited to your original payment method. You will receive an email confirmation once completed.

1.4 Fees & Deductions

• Shipping charges are non-refundable unless the item was incorrect or defective.
• Return shipping costs are the responsibility of the customer unless caused by our error.
• A restocking fee may apply in select cases, with prior notice.

2. Cancellation Policy

You may cancel an order if the request is made in time. Please review the conditions below:

2.1 Cancellation Conditions

• Cancellation requests must be submitted before your order is processed or shipped.
• Customized or personalized items cannot be canceled once production begins.
• If already shipped, orders may still be returned after delivery following our refund policy.

2.2 Cancellation Process

To cancel an order, please reach out to our team via the Contact Us page. We will review eligibility and provide further instructions.

2.3 Cancellation Fees

• Orders that have already been processed or shipped cannot be canceled.
• If shipped, the return will follow our refund policy and shipping charges may apply.

3. Exchanges

Received the wrong or defective item? We are happy to arrange a replacement. Contact us within 7 days of delivery to request an exchange.

3.1 Exchange Process

• Exchanges are subject to stock availability.
• Returned items must be unused and in their original condition.
• If the error is ours, we will provide prepaid return shipping.

4. Contact Us

For assistance with refunds, returns, or exchanges, please contact our team through the Contact Us page. We are here to ensure your shopping experience remains smooth and stress-free.